FAQ

We ship worldwide from the United States. 

Due to current international shipping restrictions, we are temporarily unable to ship to the following countries:

Cayman Islands

Chile

Finland

French Polynesia

Germany

Honduras

Jamaica

Kuwait

Lebanon

Maldives

Peru

Philippines

Romania

Saudi Arabia

Tunisia

United Arab Emirates

If something is off in your order, please e-mail our Customer Service at info@absolutemerch.com with the below info readily available - 

We want to sort out any issues with incorrect items straight away.

     - Your full name, e-mail used to order, and/or order #
     - A photo of the name card that was packed inside your order
     - A photo of the order receipt with the incorrect item

We will work to correct any order issues in a timely manner and we will make the mistake up to you with a discount code and your correct or a replacement item!

*Due to current social distancing measures, order processing and shipment times may be delayed*

Please refer to the product descriptions for expected ship dates. If you ordered multiple items, your order will be held until the entire order is ready to ship.

This does not include time in transit and is regardless of shipping method chosen at checkout.

All shipping rates will vary depending on a few different factors, some of which include:

* Domestic vs International shipments

* Total weight of package

* Selected shipping method

We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.

We are not responsible for any packages that are lost, stolen or damaged after it leaves our warehouse.

To protect your shipment, we offer Route+ Shipping Protection to insure your order against loss, theft and damage. This is available to add at checkout.

For more information on Route+,  click here.

All sales are final. We are unable to offer refunds at this time.

Exchanges are dependent on current stock levels and item purchased. Please email xanxiety.store@gmail.com for any exchange inquiries.

Yes! Please email xanxiety.store@gmail.com with your name, order number, and updated shipping address as soon as possible. Once your order leaves our warehouse we are unable to make any changes.

Your digital download will be sent via email to the email used at check out on the album release date if preordered or within 24 hours if purchased after the release date. 

Please check your junk and promotions folders for the digital download email. If you still have not received the album download after the release date, email xanxiety.store@gmail.com with your name and order number and we will resend the album download to you.